Shipping policy

At Forgetool.co.uk, we aim to provide fast, reliable, and transparent shipping across the United Kingdom.
Please review our Shipping Policy carefully to understand how orders are processed and delivered.

Shipping Coverage

We currently ship within the United Kingdom only.
All orders placed on our website are delivered to UK addresses.

Free Shipping

We are pleased to offer free shipping on all orders, with no minimum purchase required.
There are no hidden delivery charges at checkout.

Order Processing Time

  • Orders are processed and dispatched within 3 working Days.

  • Dispatch does not occur on Sundays or UK government holidays.

  • No order verification is required before shipment.

Once dispatched, you will receive shipping confirmation where applicable.

Delivery Time

  • Standard delivery time is 7 to 14 business days.

  • Delivery times may vary depending on location and courier operations.

While we strive to meet delivery timelines, delays caused by couriers or external factors are beyond our control.

Courier Partners

To ensure reliable and timely delivery, we work with trusted UK logistics providers, including:

  • Royal Mail

  • DPD

  • Evri

  • DHL

  • UPS

  • Parcelforce

The courier used for your order is selected based on destination and package size.

Order Tracking

Tracking details may be provided once your order has been dispatched.
Tracking availability depends on the courier service used.

Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping information.
We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Re-shipping costs may apply if an order is returned due to address errors.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us immediately.
An unboxing video is mandatory to support any claim related to shipping damage.
Claims without proper evidence may not be accepted.

Policy Updates

This Shipping Policy may be updated at any time without prior notice.
Any changes will be posted on this page.
Continued use of our website confirms acceptance of the updated policy.

Contact Us

If you have any questions regarding shipping, please contact our support team:

📧 Email: support@forgetool.co.uk
📞 Phone: +44 7577074269

Forgetool UK
Megway Parcel Shop
1 Abington Square, NN1 4AE
Northampton, United Kingdom