Refund policy

At Forgetool.co.uk, we are committed to delivering quality products and a smooth shopping experience.
Please read our Return & Refund Policy carefully before placing an order, as it explains your rights and responsibilities.

Returns Policy

We do not offer general returns.
However, returns are accepted only in the following cases:

  • You received an incorrect item

  • You received a damaged or defective item

To be eligible for a return, an unboxing video is mandatory.
The video must clearly show the package being opened from start to finish.
Requests without an unboxing video will not be accepted.

Returned items must be unused and in the same condition as received.

Exchange Policy

We offer exchanges in the following situations:

  • Wrong item delivered

  • Damaged or defective item

  • Size or compatibility issue

An unboxing video is mandatory for all exchange requests.
Once approved, the exchange will be processed promptly.

Refund Policy

Refunds are issued only for approved returns.
Once the returned item is received at our warehouse and inspected, the refund will be processed.

  • Refunds are issued to the original payment method

  • Shipping charges are non-refundable

  • Refunds are processed within 2 to 4 business days after inspection

Return Shipping Charges

Return shipping costs are the customer’s responsibility.
We do not offer free return shipping under any circumstances.

Order Cancellation Policy

Order cancellations or changes must be requested within 3 hours of placing the order.
After this time, the order is processed and cannot be cancelled.

Important Notes

  • All products go through quality checks before dispatch

  • Our decisions regarding returns, exchanges, and refunds are final

  • Policies may be updated or changed without prior notice

By placing an order on Forgetool.co.uk, you agree to this Return & Refund Policy and all associated terms and conditions.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

📧 Email: support@forgetool.co.uk
📞 Phone: +44 7577074269

Forgetool UK
Megway Parcel Shop
1 Abington Square, NN1 4AE
Northampton, United Kingdom